Q: I received an error on the template copying page?
A: There are many reasons why this could happen. The most likely cause is that you’ve purchased a Prezi Classic template, but your account does not have access to Prezi Classic. Fortunately there’s also an easy fix or this. Contact us and we’ll send you a Prezi Next version of the same template (we’re gradually also adding Prezi Next support to all Prezi Classic templates too.)
Q: I purchased a template, but I didn’t receive an email or link to template?
A: If you made a payment but didn’t receive your template, please contact us immediately! The most common reason is that you simply made a typo in your email address and that’s why the download link didn’t arrive to your inbox or it is sitting in the Spam folder. Even if the email didn’t arrive the template is still downloadable from the account page (unless you made a guest checkout): https://prezibase.com/my-account/
Q: If I purchase a template, how can I customize it?
A: This depends on the template, some may have elements that are not customizable and that is also written in the product description. Although you can change all the texts(font and color), background images and slide paths in every presentation template.
Q: Will my presentation still be private?
A: This depends on your Prezi license. If you have the Public license then all your presentations will be public.
Q: The Prezi Desktop application won’t upload my presentation to my Prezi.com account.
A: The most common reasons for this are too large images or Youtube videos. Remove them temporarily and put them back once the presentation is synced with your account (Use the online editor for that).
Q: The template I purchased is totally useless! I want my money back and I hate you!
A: Sure, send us an email and we will refund your payment.
Didn’t find an answer you were looking for? Please contact us now!
Hi, I have purchased the sms template and the my book template as I want ot replicate your professional video on you tube. How do I ‘join’ them together or use the mobile phone sms in ‘my books’?
Thanks
Hi, Thank you for the purchase!
There are several ways you can combine objects between prezis. The easiest trick is to just copy & paste your objects.
Use Ctrl+C to copy any object or piece of text and Ctrl+V to paste into your next prezi. If you want to copy everything, just hit Ctrl + A before copying, this will select every item in the Prezi.
You can read more here: https://prezi.zendesk.com/entries/22388843-Copying-and-pasting
Thanks
Really silly question but now that I have successfully purchased my template how do I get it into my Prezi? I am sure it is very obvious, but brain not working today
Greetings
Thank you for the purchase.
You can access the templates from the confirmation email or from the account page: http://prezibase.com/my-account/ and save them to the Prezi.com account by using the “Save a Copy of TEMPLATE NAME” link
Thanks
Is it possible to remove small images in the template? Maybe they cannot be changed but some are very irrelevant and kind of take away from the point.
Sure, which template do you have in mind?
hello, buy a template, but did not open an account, how do I use that template? (the download; is a .pez file), greetings, 🙂
Greetings
Thank you for the purchase!
Can you please forward the order number to [email protected], this way I can forward the instructions via email 🙂
Thanks
I purchased a template, but I didn’t receive an email or link to template. I made a guest checkout.
However, now i have an account.
Greetings
Thank you for the purchase!
I added the order that was made as guest checkout to your new account, the template should now be accessible from the dashboard.
Thanks,
Martin
I have purchased a template but cannot open. I am getting message saying that I need to have an account. But I have received message stating that I have open account.
Any suggestions?
Greetings
Thank you for the purchase!
You have created a Prezibase account. Prezibase is an independent marketplace for templates, we are not affiliated with Prezi. For using the templates it is also necessary to open a an account on Prezi.com. All of our templates will also work with the free Prezi account type.
Thanks
Safari won’t open file? I’m desperate for school presentation…any advice?
Greetings
Thank you for the purchase!
The downloadable file can be opened with Prezi desktop software. However there is also the online version of the template which can be used with any web browser, no software needed. This option is available right under the download option as a “Save a copy” link, in the confirmation email and in the Prezibase account dashboard.
Thanks,
Martin,
The Prezibase Team
Do you still offer the $99 unlimited prezi down load option?
Yes, it’s still available on https://prezibase.com/pricing/
hello, buy a template, but did not open an account and did not receive a link or a copy, how do I use that template?
Hi. Thank you for the purchase. Sometimes the confirmation email might arrive with a delay or end up in spam folder. Please let us know if the email with the template copying link has still not arrived, and we will resend it manually.