So you are in the middle of creating your Prezi online and suddenly it won’t save anymore? This can be quite frustrating, especially when you have spent a long time on your presentation and can’t simply lose all the hard work. Fortunately there are a few things you can try to solve this problem, even if everything else fails.
The first thing you should know is that most of the times this error is not actually related to Your internet connection as the popup message suggests. If you can browse other websites normally then it is obvious that this error is related to a Prezi server.
If you are not in a hurry and can wait for some time, then the best thing to do would be to leave the browser window and Prezi open, ever for some hours, and when you come back, then the issue might be resolved and the Prezi will save again.
If you cannot wait, then the other solution would be to create a new Prezi and copy all your content into that new presentation. How will that Prezi save? If the error is related to the Prezi server, then most likely the issue is also related to that specific Prezi, once you create a new one it will save perfectly. Select all your content and Press CTRL + C in the Prezi that will not save, open up a new Prezi at the same time in another browser tab and paste in the content using CTRL + V. This solution will not copy over the slide order data, meaning you will have to add all the slides to the path again in the order you need, however at least you will have all the content backed up.
I have purchased 2 templates, but when I click the template, it says Prezi is unable to create my Prezi…so I now can’t use 2 of the template I have purchased on prezibase. I need some help please.
thanks
Sunita
Hi
Thank you for your purchase!
I have now added the templates manually to your account via your email.
Please let me know if the templates are not visible on your account in the Prezi Classic dashboard