Q:I received a 404 page not found error on the template page?
A: This error usually happens with new Prezi Next accounts and purchased Prezi Classic templates. Next accounts don’t have access to Prezi Classic by default – it gives an error message first but the Prezi is already copied over. It is visible Under the Prezi dashboard page at: https://prezi.com/dashboard/ The top logo can be clicked and switched between Prezi Next and Prezi Classic. The template will be under Classic dashboard. This error will not happen with Prezi Next templates.
Q: I purchased a template, but I didn’t receive an email or link to template?
A: If you made a payment but didn’t receive your template, please contact us immediately! The most common reason is that you simply made a typo in your email address and that’s why the download link didn’t arrive to your inbox or it is sitting in the Spam folder. Even if the email didn’t arrive the template is still downloadable from the account page (unless you made a guest checkout): https://prezibase.com/my-account/
Q: If I purchase a template, how can I customize it?
A: This depends on the template, some may have elements that are not customizable and that is also written in the product description. Although you can change all the texts(font and color), background images and slide paths in every presentation template.
Q: Will my presentation still be private?
A: This depends on your Prezi license. If you have the Public license then all your presentations will be public.
Q: The Prezi Desktop application won’t upload my presentation to my Prezi.com account.
A: The most common reasons for this are too large images or Youtube videos. Remove them temporarily and put them back once the presentation is synced with your account (Use the online editor for that).
Q: The template I purchased is totally useless! I want my money back and I hate you!
A: Sure, send us an email and we will refund your payment.
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